Returns & Refund Policy

At RaanThai Oriental Supermarket, we strive for the highest quality in every order, but if you receive a damaged or incorrect food item, we offer a straightforward return process. Due to health and safety regulations, perishable goods must be reported within 24 hours of delivery to be eligible for a refund or replacement.

Return Process

• 1.
  Contact Customer Support

  Email our team within 24 hours of receiving your delivery, including your order number and clear photographs of the items you wish to return.

• 2.
  Verification Process

  Our quality control team will review your request and the provided images to confirm the condition of the products and eligibility for a refund.

• 3.
  Return Authorization

  If a return is required for non-perishable items, we will provide you with a return authorization number and the specific shipping address for our warehouse.

• 4.
  Refund Issuance

  Once approved, your refund will be processed back to your original payment method within 5-7 business days, excluding original shipping costs.